If you would like to convert from a local texting number to a toll-free one, just follow these steps:
- Visit the Account & Billing / Phone Numbers page.
- Click the Settings (gear) icon next to your phone number and choose Switch to Toll-Free.
- Select an available toll-free number and click Confirm.
Two important notes:
- After switching, all outgoing messages will be sent from your toll-free number. If someone texts-in to your old number, the message will be received and processed as normal, however all replies will be sent from your toll-free number.
- To reduce the chances that someone would be confused by receiving your messages from a new number, the first time someone receives a message from your toll-free number, MojoTxt will automatically include the name of your organization along with opt-out instructions. The message will read: "Your Organization: " (as listed on your Company Profile), followed by your original message content, followed by "(Reply STOP to opt out.)".
Questions & Answers
Can I send MMS (picture) messages from my toll-free number?
Yes! All newly-created MojoTxt toll-free numbers have MMS capability. (We plan to enable MMS messaging on our existing customers' toll-free numbers in the near future.)
What happens if someone texts-in to my old local number?
Their message will be received and processed as normal, but MojoTxt will reply from your new toll-free number. We'll include the name of your organization at the beginning of the reply message to help avoid confusion.
Will my subscribers be confused if I start sending messages from a new number?
To reduce the chances that someone would be confused by receiving your messages from a new number, the first time someone receives a message from your toll-free number, MojoTxt will automatically include the name of your organization along with opt-out instructions. The message will read: "Your Organization: " (as listed on your Company Profile), followed by your original message content, followed by "(Reply STOP to opt out.)".
Will call forwarding still work?
If you've enabled call forwarding on your MojoTxt number, it will continue to work. You will be able to receive calls on both your local and toll-free number.
Will my scheduled message still send?
Absolutely! All messages will be sent as scheduled.
Are there any additional fees to use a toll-free number?
No, we're not charging anything extra to use a toll-free number. The monthly, per-message, and per-minute rates are identical to local numbers.
Do I need to pay for both my local number and my new toll-free number?
Nope! You can keep both phone numbers active, but we'll only bill you for the primary number.