How do I cancel my account?

  1. Export your subscribers and donations first. Your data is not available while your account is inactive.
  2. Log in, click your name at the top right, and choose Account & Billing.
  3. Under Billing, click Cancel Account.
  4. Check the amounts on the page. It shows your Current balance, Card on file, and either a Prorated refund or an Amount due to close.
  5. Click the red button. It reads Cancel Account, Cancel Account & Receive Refund, or Cancel Account & Pay and the amount.
  6. Check both boxes to confirm you understand what happens to your numbers and your data.
  7. Click Yes, close my account.

Your account closes right away. If a reseller manages your account, ask them to cancel it for you.

What happens to my phone numbers?

Your phone numbers are released 30 days after your account closes. Once a number is released, it cannot be recovered. If you reactivate within 30 days, you keep your numbers.

Can I get a refund?

You see the exact amount before you confirm. We compare your last monthly payment with what is left in your billing cycle and how much of your plan's credits you used, and any balance you owe is taken into account. See our Refund Policy for how this works.

A refund goes back to your credit card automatically. If you used more credits than your plan includes, or you have a past due balance, the amount due is charged to your card when you cancel. If we cannot process either one, your account still closes and we follow up by email.

Can I come back?

Yes. Log in and go to Reactivate Account. You pay any balance, your monthly plan cost, and any extra phone numbers, and a new billing cycle begins that day. See Cancel or Reactivate.