If you no longer wish to use MojoTxt, we refund the unused portion of your last monthly payment when you cancel. To get your refund, go to the Cancel Account page under Billing in Account & Billing. The page shows the exact amount before you confirm.
How the refund is worked out
We work out two amounts for your last monthly payment:
- Time: the share of your billing cycle that is left.
- Credits: the share of your plan's credits you still have.
Your credit is the smaller of the two. Any balance you owe comes off that credit. A refund is never more than your last payment.
If you have used more credits than your plan and rollover credits cover, or you have a past due balance, you may owe a payment instead. The page shows that amount too, and it is charged to your card when you cancel.
How you get it
The refund goes back to your credit card automatically when you cancel. If we cannot process it, your account still closes and we follow up with you by email.
When there is no refund
Under our Terms of Use, an account closed for violating our policies, such as sending unsolicited text messages, may be closed without a refund.
If your account is managed by a reseller, your reseller handles cancellation and billing.
Questions about your refund amount? Email support@mojotxt.com before you cancel.